Customer Satisfaction

Articles

Does Your Business Need Continuous Improvement?
Continuous Improvement is often considered as one of those things that businesses should do – much like being customer-centric. However, many businesses struggle to really make it part of their DNA
Customer Satisfaction, Employee Experience, Leadership, Quality Management Systems
When Customer Service Fails
Do you know what your customer service staff say to your customers? How are your customers really being treated? Every day, staff are interacting with customers. What impression do customers take away from their experience with your staff? Consider the following interaction between the service staff at a car dealership and a long standing customer…
Customer Experience, Customer Satisfaction, Leadership
Uncommon Service – Putting Customers at the Core of Your Business
Put customers at the core of your business - establish the four dimensions of business that are required in order to deliver excellent customer service.
Book Reviews, Customer Experience, Customer Satisfaction, Employee Experience
Telco study recognises training requirement for customer service employees
Customer Service Employees Require Training - Customers Deserve Better Customer Service The latest customer service Australian Telecommunications Industry Ombudsman has been released today. Their survey found: more than half of the consumers (55 per cent) surveyed reported contact with their service providers five or more times to try and resolve an issue; more than half…
Customer Experience, Customer Satisfaction, Training