The design of your business processes, directly impacts the performance of your business.
By focusing on improving business processes, organisations can achieve both immediate and long-term gains.
Improving business processes by eliminating activities that do not add value to your customers, and optimising those activities that do add value, will lead to improved customer satisfaction, reduced costs and increased revenue.
"The essence of strategy is choosing what not to do."
We help businesses bring clarity to their vision and order to their operations by providing a business consulting service that is customised for your unique requirements - whether that is a customer service, office, manufacturing, processing, field, or white-collar environment. We work with you and your management team(s) to optimise the work flow and business processes across your organisation while maintaining a pragmatic strategic emphasis and customer-centric approach.
We are a niche business consulting team based in Melbourne, providing business consulting services to organisations throughout Australia. We help organisations create and improve their business management systems and processes, through understanding the benefits of providing consistent, quality products and services to customers.
We have a strong focus on pragmatic solutions that add value to your organisation and to your customers.
We've worked with an amazing range of clients, from large corporations and government departments to small and medium sized organisations - all driven by taking their business to the next level.
Working with only the best, qualified, most conscientious consultants, our combined experience covers such diverse areas as marketing, customer service, manufacturing, training and IT - with a focus on delivering measurable change through business process improvement and customer service focused management systems.
Lead auditor – Quality, OHS, Environmental.
GradCertBus – Business Management (Curtin).
Certified Business Process Professional, Level 5 (BP Group).
Stephen is a hands-on, business systems specialist with extensive business consulting and analysis experience. His strength lies in complementing his consulting with both technical understanding and pragmatic solutions.
His 30+ years of business experience, are backed by qualifications in ISO Lead Auditing, Business Management, Business Process Improvement, Electronics, Radiocommunications and Computing.
He holds a Graduate Certificate in Business (Curtin Uni, WA), specialising in business process improvement and is a Certified Process Professional (CPP) through BP Group. Stephen is also an experienced consultant in (HSEQ) integrated ISO management systems — Quality Management Systems (ISO 9001), OHS Management Systems (AS/NZS 4801) and Environmental Management Systems (ISO 14001).
Stephen can help you define and improve your organisation's business processes, improve your organisation's performance, and improve your customers' satisfaction.