Quality Management Systems

Quality Management Systems postings

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Professional Services Case Study – Internal Audit

The Brief: To conduct a series of internal audits for a professional services organisation in line with the requirements of the ISO 9001 Quality Management Systems standard. The organisation had its annual surveillance audit scheduled within four months of contacting us. It’s management system was said to be well documented, but planned internal audits had …

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What Does ‘Top Management’ Commitment Mean for Management Systems?

What is Top Management Commitment? There’s often some confusion, even apprehension, within organisations when asked about top management commitment in the context of one of the ISO management system standards. Who Is Top Management? The implementation of a management system should be a strategic decision by top management. But commitment from top managers is not always clearly …

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Service Recovery Window

For organisations providing a service to customers (ie. most organisations), there will be times when the service delivery doesn’t match the customer’s expectations. This occurs when the customer’s expectations are not clearly understood or managed. Organisations that are specifically service-based, differ from those that manufacture products. In both instances, there is a requirement that needs …

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New ISO9001 Quality Standard Published

The International Organisation for Standardization, ISO, has published the latest edition of the International Quality Mangement System Standard ISO 9001:2008. This new standard replaces the ISO 9001:2000 Standard. While the new standard does not significantly change the obligations of organisations working under the standard, it clarifies a number of terms and requirements of ISO 9001:2000 …

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ISO 9001:2008 update

The International Standards Organisation (ISO) has published a press release about the pending release of the ISO 9001 standard. It states that the new revised version ISO 9001:2008 is expected to be released in October – November this year. Read their press release here.

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