“Provided us with really good advice”

The first thing that Stephen did was perform internal audits to determine our level of compliance. That was a starting point and we worked on correcting any non-compliances in preparation for our external audit.
Stephen then helped us through the external audits because he gained knowledge around our system and he used that knowledge to help guide the external auditor.
Stephen was realy good; he was very professional and knowledgeable about the standard and was able to provide us with really good advice. Without his help, the external audit may have resulted in non-compliance.

– Sian, National Manager
National Multi-Service IT Provider

“Easy to understand approach”

I was extremely impressed with the professional yet friendly and easy to understand approach. ISO is not the easiest thing to implement but Stephen made it very simple for our company. He highlighted areas of concern that I took on board and have made serious changes that in turn help the company and most importantly look after the safety of all staff.

– Connie, Business Director
Commercial Window Furnishings Supplier

“A system that is tailor made”

Stephen has made us feel very comfortable and relaxed whilst going through the process of obtaining our OHS/Quality & Environmental Management Systems. From our very first meeting we could tell that he is an expert in this field and his professionalism and knowledge have continued to prove this to us along the journey. He has been willing to help us in any way and has worked with us to develop a system that is tailor made for our company, and that will be easy for us to operate. He is a great communicator and the system that he has developed for us has exceeded our expectations.

– Steve, Managing Director
Rail Signalling & Construction

“Achieved certification right on schedule”

Stephen guided us through our ISO9001 accreditation process with great skill and confidence. We had a very short time frame with tight deadlines, but with Stephen’s assistance, we met our deadlines and achieved certification right on schedule.

– Wilf, Program Manager
Renewable Energy Industry

“Understood our existing business systems”

Stephen was both knowledgeable and patient. He offered guidance rather than instruction and, based on his recommendations, we were able to implement a quality management system and pass certification within three months.
Stephen?s experience in process excellence was evident. He quickly understood our existing business systems which allowed us to ameliorate existing processes before implementing anything new. In the event we did implement new processes he knowledgeably guided us on the most efficient way to do so that aligned with ISO 9001:2008 standard. He was readily available to consult and provided thoughtful, concise feedback when requested.

– Jane, Program Manager
Renewable Energy Industry

“Translate operational issues into Management strategy”

I found the service of great value to us because it enabled us to strongly progress our business management system. Stephen is a clear communicator who was easily embraced by staff. He has EXCELLENT documentation and template development skills and a good ability to translate operational issues into Management strategy and business management system improvement. We are very likely to recommend Stephen to others.

– Trevor, General Manager
Healthcare Provider

“Passion for and knowledge of business process improvement”

Stephen delivered a number of sessions around our business processes which were invaluable to us. He has a great coaching style and some very solid IP to back up his obvious passion for and knowledge of business process improvement. I would thoroughly recommend Stephen to any business that is seriously looking at improving it’s business processes.

– Ray, Director
Consulting Services Company

“Mindset of change in all of the participants”

Stephen provided an excellent two day workshop which was commenced through getting the mindset of change in all of the participants and then helping us break down the processes to show what was hindering performance. We then set an action plan for change.

– Graham, Operations Manager
Technology Product Distribution

“Accomplished business process improvement and ISO systems consultant”

I have worked with Stephen over the past four years in many different capacities. Stephen has proven himself as an accomplished business process improvement and ISO systems consultant. His integrity, excellent communication, generosity of spirit and astounding range of skills has earned him praise from my clients. I unreservedly recommend Stephen’s services to any organisation requiring business process improvement or ISO systems implementation or audit.

– Heather, Managing Director
Consultancy Group