Advanced BPM / Outside-In

Articles

Process Mapping – its role in business process improvement
Business process mapping is one of many tools used in developing a process based management system. It provides a pictorial representation of a process. In this context, a business process is a series of steps within a specific activity that combine to produce a required outcome. Clearly understanding, defining, and mapping a business process is…
Advanced BPM / Outside-In, BPM Articles, Continuous Improvement
Business Process Training by BP Group
BP Group Business Process Training In March 2012, BP Group have scheduled business process training sessions in Australia. Certified Process Professional, CPP, sessions 1&2 have been scheduled in Brisbane, Sydney and Melbourne for March 2012. At the end of March and again in May, sessions have also been scheduled for New Zealand. Business Process Training…
Advanced BPM / Outside-In, Training
What’s the plan?
As the year draws rapidly to a close, company executives and C-level managers are already looking ahead to the new year and its many challenges and opportunities. It's in the back of their mind as they go about preparing for the festive season. Even though they are winding down for the year, they are (often…
Advanced BPM / Outside-In, Customer Satisfaction
Business Process Improvement or Customer Process Improvement?
Does your company need business process improvement? Where is the focus of your process improvement project? Does it focus on: - Business Process Improvement (BPI), or - Customer Process Improvement (CPI)? The aim of any organisation undertaking a process improvement project is to improve the efficiency of their operations and therefore reduce their costs and…
Advanced BPM / Outside-In, BPM Articles