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Recent Articles

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10/02/2014
Process Mapping - its role in business process improvement

Business process mapping is one of many tools used in developing a process based management system. It provides a pictorial representation of a process. In this context, a business process is a series of steps within a specific activity that combine to produce a required outcome. Clearly understanding, defining, and mapping a business process is […]

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28/01/2011
Renovation - Home Improvement vs Business Improvement

Home renovation versus business improvement... Add value and improve business performance

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25/11/2010
Business Process Improvement or Customer Process Improvement?

Does your company need business process improvement? Where is the focus of your process improvement project? Does it focus on: - Business Process Improvement (BPI), or - Customer Process Improvement (CPI)? The aim of any organisation undertaking a process improvement project is to improve the efficiency of their operations and therefore reduce their costs and […]

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18/11/2010
What makes a company successful?

Successful companies are easily identified, right? They are the ones that stand out from the crowd, others aspire to be like them, and individuals aspire to work for them. Internally, they have defined goals and a strategy that is clearly communicated; their business processes are defined; KPIs are set and tracked; resources are managed. But […]

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01/10/2010
Business Process Analysis - a waste of time?

Many organisations work within a cycle of continuous improvement - monitoring current processes, identifying areas for improvement, planning an improvement and implementing the improved process.

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12/07/2010
Service Recovery Window

For organisations providing a service to customers (ie. most organisations), there will be times when the service delivery doesn't match the customer's expectations. This occurs when the customer's expectations are not clearly understood or managed. Organisations that are specifically service-based, differ from those that manufacture products. In both instances, there is a requirement that needs […]

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