"Stephen was both knowledgeable and patient. He offered guidance rather than instruction and based on his recommendations, we were able to implement a quality management system and pass certification within 3 months.
Stephen’s experience in process excellence was evident. He quickly understood our existing business systems which allowed us to ameliorate existing processes before implementing anything new. In the event we did implement new processes, he knowledgeably guided us on the most efficient way to do so that aligned with ISO 9001 standard. He was readily available to consult and provided thoughtful, concise feedback when requested."