welcome to BPM Systems

Developing and implementing strategies for improving business performance
- since 2007

Customer Focus

Ensure that the services you deliver, meet your customer's needs.

Best Practice

Implement relevant and appropriate standards for your business.

Business Processes

Adopt and embed a process approach across all of your business activities.

Strategic Planning

Establish meaningful KPIs; measure, analyse, and report what matters.

Business Improvement

Business improvement itself is a process. In terms of standards and best practice, it is founded in continuous improvement. In order for a business to remain in business, it must continue to evolve by adapting to the ever-changing requirements of its customers and the industry in which it operates.

Improving Processes Improves Performance

The design of your business processes, directly impacts on the performance of your business. By focussing on improving business processes, organisations can achieve both immediate and long-term gains. Improving business processes by eliminating activities that do not add value to your customers, and optimising those activities that do add value, will lead to improved customer satisfaction, reduced costs and increased revenue.

Customer Focused to Customer Centric

We help businesses bring clarity to their vision and order to their operations by providing a business consulting service, customised for your unique requirements – whether that is a customer service, office or manufacturing environment. We work with you and your management team(s) to optimise the work flow and business processes across your organisation while maintaining a pragmatic strategic emphasis and customer-centric approach.

The essence of strategy is choosing what not to do.

- Michael Porter

our vision

To improve customer satisfaction through business process management and process improvement.

Client Feedback

Stephen helped Rehability to develop a robust Business system in order to successfully pass ISO9001 certification. “We found the service of great value because it enabled us to progress our Business Management system strongly. Stephen is a clear communicator who was easily embraced by staff. He has EXCELLENT documentation and template development skills and a good ability to translate operational issues into Management strategy and business management system improvement. We would be very likely to recommend Stephen to others.”

Our current system was pre-historic and needed a total revamp. We needed professional help in order to transition to the new standard and improve our existing system which had not been changed in 17 years. Stephen our consultant was fantastic. He provided great value and we were very happy with his work. I was happy to spend the money not just for compliance but to get the benefits of an upgraded system and we really do feel we have achieved that. Our auditor said that it is some of the best work he has ever seen.

Stephen was both knowledgeable and patient. He offered guidance rather than instruction and based on his recommendations, we were able to implement a quality management system and pass certification within 3 months. Stephen’s experience in process excellence was evident. He quickly understood our existing business systems which allowed us to ameliorate existing processes before implementing anything new. In the event we did implement new processes, he knowledgeably guided us on the most efficient way to do so that aligned with ISO 9001 standard. He was readily available to consult and provided thoughtful, concise feedback when requested.

Jonoco's existing management systems were quite basic so it was a case of virtually starting from scratch. From the very outset, the advice, support and experience that Stephen has provided has been invaluable. His knowledge of business management systems is extensive and he always finds innovative solutions to the myriad of issues we faced on our journey to system compliance. Working together we have been able to create a business management system tailored to the nature and size of our business and we are grateful for his support. I would definitely recommend Stephen as a business management consultant for any business.

Professional Services Case Study – Internal Audit

No Comments

The Brief: To conduct a series of internal audits for a professional services organisation in line with the requirements of the ISO 9001 Quality Management Systems standard. The organisation had its annual surveillance audit scheduled within four months of contacting us. It’s management system was said to be well documented, but planned internal audits had

When Customer Service Fails

No Comments

Do you know what your customer service staff say to your customers? How are your customers really being treated? Every day, staff are interacting with customers. What impression do customers take away from their experience with your staff? Consider the following interaction between the service staff at a car dealership and a long standing customer

Process Mapping – its role in business process improvement

1 Comment

Business process mapping is one of many tools used in developing a process based management system. It provides a pictorial representation of a process. In this context, a business process is a series of steps within a specific activity that combine to produce a required outcome. As a representation of “the way things are done”,