Improving Service Delivery Through Process
– adopt a strategy of process excellence for improved business performance using proven methodologies
- Reduce Costs: Identify the hidden costs in your existing business processes.
- Improved Customer Relationships: Improve customer relationships through improved consistency of your services and products.
- Improved Teamwork: Enhance employee satisfaction and engagement through improved teamwork.
We offer a customised approach incorporating proven methodologies:
– Business Management Systems
– Business Process Improvement
– Customer Experience Management
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Business Management Systems
Establishing process oriented management system documentation, in a structured and pragmatic manner, is key to ensuring consistency of your product/service delivery and customer satisfaction.
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Business Process Improvement
Implement a business process improvement project, utilising recognised and proven methodologies, to improve the efficiency of your resources, reduce costs and improve customer satisfaction.
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Customer Experience Workshops
Review customer expectations and your organisation?s capacity to meet customer service requirements, putting you ahead of your competition and improving customer satisfaction.
Current Facebook Posts
Tomorrow (Saturday 28th April) is Workers' Memorial Day.
Remember those who have died from a work-related injury, and empower all workers to speak up about safety concerns.
4 weeks ago
Safe Work Australia is looking for feedback on #WHS content and operation; discussion is underway at engage.swa.gov.au/review-consultation
safeworkaustralia.gov.au
Ministers responsible for WHS have agreed to review the content and operation of the model WHS laws. This is part of the original plan to review the model WHS laws regularly and ensure they continue operating effectively. Safe Work Australia has appointed Marie Boland to conduct the review.2 months ago
Would your company's, and your customers' information be safe if someone stole your laptop?
Have you documented and communicated a plan for managing this scenario?
Data of 43,000 patients breached after theft of unencrypted laptop
healthcareit.com.au
A US healthcare provider has been forced to notify 43,000 patients of a potential data breach due to the theft of a laptop from an employee’s car. Officials at West Virginia-based Coplin Health Systems discovered the theft on November 2. And while the organisation equipped the laptop with security...2 months ago
