welcome to BPM Systems
Helping businesses improve their processes and performance
- since 2007
Customer Focus
Ensure that the services you deliver, meet your customer's needs.
Business Processes
Adopt and embed a process approach across all of your business activities.
Best Practice
Implement relevant and appropriate standards for your business.
Strategic Planning
Establish meaningful KPIs - measure, analyse, and report what matters.
Key Industries We Work With
Business Improvement
• Business improvement itself is a process. In terms of standards and best practice, it is founded in continuous improvement.
• It provides a focus for customer satisfaction, reducing customer complaints, and reducing internal errors.
• In order for a business to remain in business, it must continue to evolve by adapting to the ever-changing requirements of its customers and the industry in which it operates.
• If things are changing faster outside of your business than they are inside your business, then your business is being left behind.
Improving Processes Improves Performance
The design of your business processes, directly impacts on the performance of your business. By focussing on improving business processes, organisations can achieve both immediate and long-term gains. Improving business processes by eliminating activities that do not add value to your customers, and optimising those activities that do add value, will lead to improved customer satisfaction, reduced costs and increased revenue.
Customer Focused to Customer Centric
We help businesses bring clarity to their vision and order to their operations by providing a business consulting service, customised for your unique requirements – whether that is a customer service, office or manufacturing environment. We work with you and your management team(s) to optimise the work flow and business processes across your organisation while maintaining a pragmatic strategic emphasis and customer-centric approach.
The essence of strategy is choosing what not to do.
Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that's creativity.
Client Feedback
Articles From Our Blog
What Does ‘Top Management’ Commitment Mean for Management Systems?
What is Top Management Commitment? There’s often some confusion, even apprehension, within organisations when asked about top management commitment in the context of one of the ISO management system standards. Who Is Top Management? The implementation of a management system should be a strategic decision by top management. But commitment from top managers is not always clearly
Professional Services Case Study – Internal Audit
The Brief: To conduct a series of internal audits for a professional services organisation in line with the requirements of the ISO 9001 Quality Management Systems standard. The organisation had its annual surveillance audit scheduled within four months of contacting us. It’s management system was said to be well documented, but planned internal audits had
When Customer Service Fails
Do you know what your customer service staff say to your customers? How are your customers really being treated? Every day, staff are interacting with customers. What impression do customers take away from their experience with your staff? Consider the following interaction between the service staff at a car dealership and a long standing customer
