welcome to BPM Systems

Helping businesses improve their processes and performance
- since 2007

Customer Focus

Ensure that the services you deliver, meet your customer's needs.

Business Processes

Adopt and embed a process approach across all of your business activities.

Best Practice

Implement relevant and appropriate standards for your business.

Strategic Planning

Establish meaningful KPIs - measure, analyse, and report what matters.

Business Process Automation and Digital Solutions

• Enhance employee collaboration, engagement, and accountability
• Improve internal and external communication, and reduce meetings, despite today's working arrangements
• Enhance quality of service, and increase customer satisfaction

Key Industries We Work With

Business Improvement

• Business improvement itself is a process.  In terms of standards and best practice, it is founded in continuous improvement.
• It provides a focus for customer satisfaction, reducing customer complaints, and reducing internal errors.
• In order for a business to remain in business, it must continue to evolve by adapting to the ever-changing requirements of its customers and the industry in which it operates.
• If things are changing faster outside of your business than they are inside your business, then your business is being left behind.

Improving Processes Improves Performance

The design of your business processes, directly impacts on the performance of your business. By focussing on improving business processes, organisations can achieve both immediate and long-term gains. Improving business processes by eliminating activities that do not add value to your customers, and optimising those activities that do add value, will lead to improved customer satisfaction, reduced costs and increased revenue.

business processes
customer satisfaction

Customer Focused to Customer Centric

We help businesses bring clarity to their vision and order to their operations by providing a business consulting service, customised for your unique requirements – whether that is a customer service, office or manufacturing environment. We work with you and your management team(s) to optimise the work flow and business processes across your organisation while maintaining a pragmatic strategic emphasis and customer-centric approach.

The essence of strategy is choosing what not to do.

Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that's creativity.

Client Feedback

Articles From Our Blog

top management. management leadership

What Does ‘Top Management’ Commitment Mean for Management Systems?

What is Top Management Commitment? This presentation contains images that were used under a Creative Commons License. Click here to see the full list of images and attributions:  https://link.attribute.to/cc/244628 Understanding this information is essential for members of your management team, and also important for the rest of your organisation to know that ‘top management’ is

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Case Study graphic

Professional Services Case Study – Internal Audit

The Brief: To conduct a series of internal audits for a professional services organisation in line with the requirements of the ISO 9001 Quality Management Systems standard. The organisation had its annual surveillance audit scheduled within four months of contacting us. It’s management system was said to be well documented, but planned internal audits had

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When Customer Service Fails

Do you know what your customer service staff say to your customers? How are your customers really being treated? Every day, staff are interacting with customers. What impression do customers take away from their experience with your staff? Consider the following interaction between the service staff at a car dealership and a long standing customer

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