welcome to BPM Systems

Helping businesses improve their processes and performance
- since 2007

Customer Focus

Ensure that the services you deliver, meet your customer's needs.

Business Processes

Adopt and embed a process approach across all of your business activities.

Best Practice

Implement relevant and appropriate standards for your business and compliance requirements.

Strategic Planning

Establish meaningful KPIs - measure, analyse, and report what matters to your business.

Business Process Automation and Digital Solutions

• Move from being office-based to cloud-based
• Review, update, communicate tasks from wherever you, or your staff are located
Enhance employee collaboration, engagement, and accountability
• Improve internal and external communication, and reduce meetings, despite today's working arrangements
• Improve efficiency and productivity
• Enhance quality of service, and increase customer satisfaction

Key Industries We Work With

Business Process Improvement

• Business improvement itself is a process.  In terms of standards and best practice, it is founded in continuous improvement.
• It provides a focus for customer satisfaction, reducing customer complaints, and reducing internal errors.
• In order for a business to remain in business, it must continue to evolve by adapting to the ever-changing requirements of its customers and the industry in which it operates.
• If things are changing faster outside of your business than they are inside your business, then your business is being left behind.

Improving Processes Improves Performance

The design of your business processes, directly impacts on the performance of your business. By focussing on improving business processes, organisations can achieve both immediate and long-term gains. Improving business processes by eliminating activities that do not add value to your customers, and optimising those activities that do add value, will lead to improved customer satisfaction, reduced costs and increased revenue.

business processes
customer satisfaction

Customer Focused to Customer Centric

We help businesses bring clarity to their vision and order to their operations by providing a business consulting service, customised for your unique requirements – whether that is a customer service, office, or manufacturing environment. We work with you and your management team(s) to optimise the work flow and business processes across your organisation while maintaining a pragmatic strategic emphasis and customer-centric approach.

The essence of strategy is choosing what not to do.

Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that's creativity.

Here To Help You Today!

Our Project Process

Workflow Workshop

We conduct a workshop with you and your management team, and relevant key stakeholders, to brainstorm and map workflow improvements.

System Development

We develop the required elements and work with you to validate them and meet your project objectives.

Implementation

Depending on the project, we either train stakeholders in the use of the developed processes and tools, and/or assist in scaling up the use of the new system.

Flexibility

Depending on your requirements, projects can be delivered either on site, completely on-line, or a mixture of both

Client Feedback

Your Project

If your top management team are struggling with your Business Processes, Continuous Improvement, or Digital Transformation, or have a specific management system project requirement that you feel we may be able to assist you with, either now or in the near future, then tell us about your project here

Articles From Our Blog

Business Process Management graphic over office worker

Does Your Business Need Continuous Improvement?

Does Your Business Need Continuous Improvement? What is Continuous Improvement? The term Continuous Improvement is often considered as one of those things that businesses should do – much like being customer-centric. However, many businesses struggle to really make it part of their DNA and leverage the advantages that it can bring. Continuous Improvement is both

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Businessman and business symbols

Improve Business Processes Through Automation

A Structured Approach To Business Process Improvement Most active business leaders take an approach to improving business process flows through a structured strategy of continuous process improvement.Historically, business process flows have been documented in written procedures using business process modeling notation, process flowcharts, and related methodologies.The software tools available now may have been refined at

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top management. management leadership

What Does ‘Top Management’ Commitment Mean for Management Systems?

There’s often some confusion, even apprehension, within organisations when asked about top management commitment in the context of one of the ISO management system standards.
Understanding this information is essential for members of your management team, and also important for the rest of your organisation to know that ‘top management’ is

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Case Study graphic

Professional Services Case Study – Internal Audit

The Brief: To conduct a series of internal audits for a professional services organisation in line with the requirements of the ISO 9001 Quality Management Systems standard. The organisation had its annual surveillance audit scheduled within four months of contacting us. It’s management system was said to be well documented, but planned internal audits had

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