Improving Service Delivery Through Process
– adopt a strategy of process excellence for improved business performance using proven methodologies
- Reduce Costs: Identify the hidden costs in your existing business processes.
- Improved Customer Relationships: Improve customer relationships through improved consistency of your services and products.
- Improved Teamwork: Enhance employee satisfaction and engagement through improved teamwork.
We offer a customised approach incorporating proven methodologies:
– Business Management Systems
– Business Process Improvement
– Customer Experience Management
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Business Management Systems
Establishing process oriented management system documentation, in a structured and pragmatic manner, is key to ensuring consistency of your product/service delivery and customer satisfaction.
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Business Process Improvement
Implement a business process improvement project, utilising recognised and proven methodologies, to improve the efficiency of your resources, reduce costs and improve customer satisfaction.
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Customer Experience Workshops
Review customer expectations and your organisation?s capacity to meet customer service requirements, putting you ahead of your competition and improving customer satisfaction.
Current Facebook Posts
Here's a good post from Portner Press that's worth reviewing. It identifies the required documents that are needed to ensure best practices are established for managing employee performance - something that should be implemented by all employers.
Performance management and bullying – Do you know the difference? | Health & Safety Handbook
healthandsafetyhandbook.com.au
Employers can performance-manage employees without claims of bullying or workers’ comp provided they have robust policies and procedures in place.1 month ago
This may not mean much to many, but this is a significant announcement from Microsoft which sees them commit to adopting the Chrome web browser engine into the Microsoft Edge web browser. It should lead to greater compatibility across browsers, which can only benefit everyone.
Microsoft Edge: Making the web better through more open source collaboration
blogs.windows.com
For the past few years, Microsoft has meaningfully increased participation in the open source software (OSS) community, becoming one of the world’s largest supporters of OSS projects. Today we’re a…1 month ago
Tomorrow (Saturday 28th April) is Workers' Memorial Day.
Remember those who have died from a work-related injury, and empower all workers to speak up about safety concerns.
9 months ago
Safe Work Australia is looking for feedback on #WHS content and operation; discussion is underway at engage.swa.gov.au/review-consultation
safeworkaustralia.gov.au
Ministers responsible for WHS have agreed to review the content and operation of the model WHS laws. This is part of the original plan to review the model WHS laws regularly and ensure they continue operating effectively. Safe Work Australia has appointed Marie Boland to conduct the review.10 months ago
