welcome to BPM Systems
Developing and implementing strategies for improving business performance
- since 2007
Improving Processes Improves Performance
The design of your business processes, directly impacts on the performance of your business. By focussing on improving business processes, organisations can achieve both immediate and long-term gains. Improving business processes by eliminating activities that do not add value to your customers, and optimising those activities that do add value, will lead to improved customer satisfaction, reduced costs and increased revenue.
Customer Focused to Customer Centric
We help businesses bring clarity to their vision and order to their operations by providing a business consulting service, customised for your unique requirements – whether that is a customer service, office or manufacturing environment. We work with you and your management team(s) to optimise the work flow and business processes across your organisation while maintaining a pragmatic strategic emphasis and customer-centric approach.
To improve customer satisfaction through business process management and process improvement.
Articles From Our Blog
The Brief: To conduct a series of internal audits for a professional services organisation in line with the requirements of the ISO 9001 Quality Management Systems standard. The organisation had its annual surveillance audit scheduled within four months of contacting us. It’s management system was said to be well documented, but planned internal audits had
Do you know what your customer service staff say to your customers? How are your customers really being treated? Every day, staff are interacting with customers. What impression do customers take away from their experience with your staff? Consider the following interaction between the service staff at a car dealership and a long standing customer
Business process mapping is one of many tools used in developing a process based management system. It provides a pictorial representation of a process. In this context, a business process is a series of steps within a specific activity that combine to produce a required outcome. As a representation of “the way things are done”,