welcome to BPM Systems

Helping businesses improve their processes and performance
- since 2007

Customer Focus

Ensure that the services you deliver, meet your customer's needs.

Best Practice

Implement relevant and appropriate standards for your business.

Business Processes

Adopt and embed a process approach across all of your business activities.

Strategic Planning

Establish meaningful KPIs;  measure, analyse, and report what matters.

Key Industries We Work With

Business Improvement

• Business improvement itself is a process.  In terms of standards and best practice, it is founded in continuous improvement.
• It provides a focus for customer satisfaction, reducing customer complaints, and reducing internal errors.
• In order for a business to remain in business, it must continue to evolve by adapting to the ever-changing requirements of its customers and the industry in which it operates.
• If things are changing faster outside of your business than they are inside your business, then your business is being left behind.

Improving Processes Improves Performance

The design of your business processes, directly impacts on the performance of your business. By focussing on improving business processes, organisations can achieve both immediate and long-term gains. Improving business processes by eliminating activities that do not add value to your customers, and optimising those activities that do add value, will lead to improved customer satisfaction, reduced costs and increased revenue.

Customer Focused to Customer Centric

We help businesses bring clarity to their vision and order to their operations by providing a business consulting service, customised for your unique requirements – whether that is a customer service, office or manufacturing environment. We work with you and your management team(s) to optimise the work flow and business processes across your organisation while maintaining a pragmatic strategic emphasis and customer-centric approach.

The essence of strategy is choosing what not to do.

- Michael Porter

our vision

To improve customer satisfaction through business process management and process improvement.

Client Feedback

Articles From Our Blog

Case Study graphic

Professional Services Case Study – Internal Audit

The Brief: To conduct a series of internal audits for a professional services organisation in line with the requirements of the ISO 9001 Quality Management Systems standard. The organisation had its annual surveillance audit scheduled within four months of contacting us. It’s management system was said to be well documented, but planned internal audits had

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When Customer Service Fails

Do you know what your customer service staff say to your customers? How are your customers really being treated? Every day, staff are interacting with customers. What impression do customers take away from their experience with your staff? Consider the following interaction between the service staff at a car dealership and a long standing customer

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Process Mapping – its role in business process improvement

Business process mapping is one of many tools used in developing a process based management system. It provides a pictorial representation of a process. In this context, a business process is a series of steps within a specific activity that combine to produce a required outcome. As a representation of “the way things are done”,

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