Training

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Business Process Training by BP Group
BP Group Business Process Training In March 2012, BP Group have scheduled business process training sessions in Australia. Certified Process Professional, CPP, sessions 1&2 have been scheduled in Brisbane, Sydney and Melbourne for March 2012. At the end of March and again in May, sessions have also been scheduled for New Zealand. Business Process Training…
Advanced BPM / Outside-In, Training
Telco study recognises training requirement for customer service employees
Customer Service Employees Require Training - Customers Deserve Better Customer Service The latest customer service Australian Telecommunications Industry Ombudsman has been released today. Their survey found: more than half of the consumers (55 per cent) surveyed reported contact with their service providers five or more times to try and resolve an issue; more than half…
Customer Experience, Customer Satisfaction, Training
Customer Experience Professional Training 2011
Sessions are filling fast for Customer Experience Professional Training announced for February in Sydney. Additional sessions have also been scheduled for April.
Training
Announcing Business Process Training for 2011
Returning to Australia and New Zealand in the coming weeks, this world renowned programme (just sold out again in Europe) offers the full Certified Process Professional (CPP) training and certification, and it is a 'must have' for both the practising and aspiring Business Process Professional. If you missed out on the training last year, make…
Training