customer service

Articles

What customers really think – Andy Hanselman
Great slideshare presentation by Andy Hanselman as a follow-up to his blog entry late last year ... What customers really think - 30 stats on customer expectations and attitudes to customer service from Andy Hanselman
Customer Satisfaction
Customer Experience Professional Training 2011
Sessions are filling fast for Customer Experience Professional Training announced for February in Sydney. Additional sessions have also been scheduled for April.
Training
Announcing Business Process Training for 2011
Returning to Australia and New Zealand in the coming weeks, this world renowned programme (just sold out again in Europe) offers the full Certified Process Professional (CPP) training and certification, and it is a 'must have' for both the practising and aspiring Business Process Professional. If you missed out on the training last year, make…
Training
The Customer Is Not Always Right
No, I'm not referring here to the way we manage potentially abusive customers. You don't have to search too hard to find numerous postings about customer service. Rather, continuing on from my previous post, I'm exploring the gap between what a customer may request or say that they want, what they truly need, and the…
Customer Satisfaction