Articles
Topical articles and opinion pieces
Improve Business Processes Through Automation
Improve the management of business processes, communications and workflows, quickly and easily.
What Does ‘Top Management’ Commitment Mean for Management Systems?
Let's clear up some confusion, even apprehension, around who is responsible for top management commitment.
Australian SMBs Slow to Adopt Digital Transformation
Australian SMBs face hurdles in digital transformation. Overcome these to improve efficiencies, customer experience and growth.
The Benefits of AI in Business
Artificial Intelligence (AI) has been making waves across various industries, revolutionising how businesses operate. But what exactly does…
Digitising Australia’s Manufacturing Industry
As technology advances, so does the manufacturing landscape. The transition from traditional manufacturing methods to digitised systems is…
Does Your Business Need Continuous Improvement?
Continuous Improvement is often considered as one of those things that businesses should do – much like being…
Professional Services Case Study – Internal Audit
The Brief: To conduct a series of internal audits for a professional services organisation in line with the…
When Customer Service Fails
Do you know what your customer service staff say to your customers? How are your customers really being…
Process Mapping – its role in business process improvement
Clearly understanding, defining, and mapping a business process is always the first step down the path of continuous…
Business Process Training by BP Group
BP Group Business Process Training In March 2012, BP Group have scheduled business process training sessions in Australia.…
