Details are available on the BP Group website HERE.
WHO SHOULD ATTEND
Business owners, entrepreneurs, senior executives and strategists, sales and marketing managers, program managers, customer contact managers and staff, customer experience owners, customer service managers and staff, members of customer experience design teams, front-line managers and personnel and everyone else with a responsibility to customers and a stake in getting the most out of understanding and improving customer experience.
This training is very hands-on and highly practical, and arms you with strategies that can be implemented immediately by all who attend.
I highly recommend this training.