Articles
Topical articles and opinion pieces
Uncommon Service – Putting Customers at the Core of Your
Put customers at the core of your business - establish the four dimensions of business that are required…
Telco study recognises training requirement for customer service employees
Customer Service Employees Require Training - Customers Deserve Better Customer Service The latest customer service Australian Telecommunications Industry…
5 Questions for B2B Companies to Gain Customer Insights
5 Questions for B2B Companies to Gain Customer Insights It's a relatively easy thing for a company to…
Employee Engagement and Amazing Customer Experience
Employee Engagement and Amazing Customer Experience Earlier this month I posted an article about Employee Engagement Awareness on…
Touchpoints – Creating Powerful Leadership Connections in the Smallest of
Campbell writes of leadership strategies in the "interruption age"; improving employee engagement through leadership interactions. He notes that…
Employee Engagement Awareness on the Rise
A review of current business articles highlighted a number of tweets, posts, and media articles over recent days…
What customers really think – Andy Hanselman
Great slideshare presentation by Andy Hanselman as a follow-up to his blog entry late last year ... What…
Renovation – Home Improvement vs Business Improvement
Home renovation versus business improvement... Add value and improve business performance
Customer Experience Professional Training 2011
Sessions are filling fast for Customer Experience Professional Training announced for February in Sydney. Additional sessions have also…
Announcing Business Process Training for 2011
Returning to Australia and New Zealand in the coming weeks, this world renowned programme (just sold out again…