KPIs

What makes a company successful?

Successful companies are easily identified, right? They are the ones that stand out from the crowd, others aspire to be like them, and individuals aspire to work for them. Internally, they have defined goals and a strategy that is clearly communicated; their business processes are defined; KPIs are set and tracked; resources are managed. But …

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BPM in the Economic Climate of 2009

Given all the doom and gloom about the economy that is appearing in recent media stories, can companies maintain, let alone implement new systems for Business Process Management in 2009? How do organisations need to change their decision making and business strategy to ensure future success? What changes are needed in business fundamentals or business …

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Key Performance Indicators (KPIs)

The old aduage of “you can’t manage what you can’t measure” is never more true than when establishing or refining any management system. When establishing or refining business intelligence or monthly reports, most organisations turn to key performance indicators (KPIs) that are applicable to their business. At the same time, defining and establishing the “right” …

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