Key Stages of a Successful Customer Experience Management Program
The Customer Experience Coach, David Mottershead, has released a new whitepaper outlining the key stages for implementing a successful customer experience management program. This whitepaper also details how such a program can be used as part of a framework for understanding, measuring and continually improving the interactions that an organisation has with it’s customers.
It’s an easy read and follows a logical process that can be implemented by any organisation, independent of industry.
You can find the paper on The Customer Experience Coach website under Resources.
Alternatively, click on this link to download the whitepaper pdf directly.
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