Discounted Business Process and Customer Service Books -

(from Fishpond Ltd)

Business Process Management

Business Process Management: Practical Guidelines to Successful Implementations    Management by Process: A Practical Road-map to Sustainable Business Process Management    Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press)    

Outside-In / Customer Centricity

Strategy from the Outside in: How to Profit from Customer Value    The Outside-in Corporation: How to Build a Customer-centric Organization for Breakthrough Results    Outside-In: The Secret of the 21st Century Leading Companies

Reorganize for Resilience: Putting Customers at the Center of Your Business    Moments of Truth    The Leader's Guide to Radical Management: Reinventing the Workplace for the 21st Century