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Article – Customer Focus
In an interview in February 2010 with Harvard Business School, Ranjay Gulati discusses his recent book release and the need for companies to focus in creatively delivering value to customers. He highlights the requirement for placing the customer first and provides a roadmap of stages that companies pass through in the journey to reach customer…
Advanced BPM / Outside-In
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BPM Articles
When should an SME embrace BPM?
Small and medium enterprises rarely focus on formally establishing business processes or how they will be managed from the outset. After all, businesses are typically started through the enthusiasm and passion of one or two individuals - and that passion is purely focused on just "doing the business". Having (hopefully) identified a market need, the…
BPM Articles
