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Business Process Automation
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Digitise Business Forms
Resources
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Recommended Reading
About
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Privacy Policy
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Employee Engagement and Amazing Customer Experience
Employee Engagement and Amazing Customer Experience Earlier this month I posted an article about Employee Engagement Awareness on the Rise, and more recently I noted the release of a new book, Touchpoints - Improving Leadership and Employee Engagement by Douglas R. Conant (2011), CEO of Campbell Soup Company. Recently I read the book Employees First,…
Customer Experience
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Employee Experience
Touchpoints – Creating Powerful Leadership Connections in the Smallest of Moments
Touchpoints - Creating Powerful Leadership Connections in the Smallest of Moments When I first saw a reference to the new book, TouchPoints by Douglas R. Conant (2011), CEO of Campbell Soup Company, I immediately thought of "Moments of Truth" by Jan Carlzon (1987), CEO of Scandinavian Airlines. Touchpoints and Moments of Truth I had always…
Book Reviews
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Employee Experience
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Leadership
