process map

Process Mapping – its role in business process improvement

Business process mapping is one of many tools used in developing a process based management system. It provides a pictorial representation of a process. In this context, a business process is a series of steps within a specific activity that combine to produce a required outcome. As a representation of “the way things are done”, …

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Business Process Improvement or Customer Process Improvement?

Does your company need business process improvement? Where is the focus of your process improvement project? Does it focus on: – Business Process Improvement (BPI), or – Customer Process Improvement (CPI)? The aim of any organisation undertaking a process improvement project is to improve the efficiency of their operations and therefore reduce their costs and …

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