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Professional Services Case Study – Internal Audit
The Brief: To conduct a series of internal audits for a professional services organisation in line with the requirements of the ISO 9001 Quality Management Systems standard. The organisation had its annual surveillance audit scheduled within four months of contacting us. It's management system was said to be well documented, but planned internal audits had…
Case Studies, Quality Management Systems
BPM in the Economic Climate of 2009
Given all the doom and gloom about the economy that is appearing in recent media stories, can companies maintain, let alone implement new systems for Business Process Management in 2009? How do organisations need to change their decision making and business strategy to ensure future success? What changes are needed in business fundamentals or business…
BPM Articles