Telco study recognises training requirement for customer service employees

Customer Service Employees Require Training

– Customers Deserve Better Customer Service

The latest customer service Australian Telecommunications Industry Ombudsman has been released today. Their survey found:

Why do we keep putting up with this lack of customer service?

Will training for customer service employees really result in improving customer experience?

Or does the focus need to extend beyond training of customer service employees?

Find The Telecommunications Industry Reports and Updates here

BPM Systems