customer experience

Articles

Australian SMBs Slow to Adopt Digital Transformation
Australian SMBs face hurdles in digital transformation. Overcome these to improve efficiencies, customer experience and growth.
Business Process Automation, Digital Transformation
The Benefits of AI in Business
Artificial Intelligence (AI) has been making waves across various industries, revolutionising how businesses operate. But what exactly does it do, and how can your business benefit from using it?
Business Process Automation
When Customer Service Fails
Do you know what your customer service staff say to your customers? How are your customers really being treated? Every day, staff are interacting with customers. What impression do customers take away from their experience with your staff? Consider the following interaction between the service staff at a car dealership and a long standing customer…
Customer Experience, Customer Satisfaction, Leadership
Uncommon Service – Putting Customers at the Core of Your Business
Put customers at the core of your business - establish the four dimensions of business that are required in order to deliver excellent customer service.
Book Reviews, Customer Experience, Customer Satisfaction, Employee Experience