continuous improvement

Articles

Process Mapping – its role in business process improvement
Business process mapping is one of many tools used in developing a process based management system. It provides a pictorial representation of a process. In this context, a business process is a series of steps within a specific activity that combine to produce a required outcome. Clearly understanding, defining, and mapping a business process is…
Advanced BPM / Outside-In, BPM Articles, Continuous Improvement
Business Process Analysis – a waste of time?
Many organisations work within a cycle of continuous improvement - monitoring current processes, identifying areas for improvement, planning an improvement and implementing the improved process.
BPM Articles, Continuous Improvement
Customer Point of View
As a supplier, do you understand or appreciate what it is that your customers are really buying? Have you identified your market segment and have you profiled your ideal customer? It's so important to focus on what it is that you are delivering to your customers. What is the need that you are satisfying? Have…
Advanced BPM / Outside-In, Customer Satisfaction