continuous improvement

Articles

Does Your Business Need Continuous Improvement?
Continuous Improvement is often considered as one of those things that businesses should do – much like being customer-centric. However, many businesses struggle to really make it part of their DNA
Customer Satisfaction, Employee Experience, Leadership, Quality Management Systems
Process Mapping – its role in business process improvement
Clearly understanding, defining, and mapping a business process is always the first step down the path of continuous improvement - providing a representation of "the way things are done"
Advanced BPM / Outside-In, BPM Articles, Continuous Improvement
Business Process Analysis – a waste of time?
Many organisations work within a cycle of continuous improvement - monitoring current processes, identifying areas for improvement, planning an improvement and implementing the improved process.
BPM Articles, Continuous Improvement
Customer Point of View
As a supplier, do you understand or appreciate what it is that your customers are really buying? Have you identified your market segment and have you profiled your ideal customer? It's so important to focus on what it is that you are delivering to your customers. What is the need that you are satisfying? Have…
Advanced BPM / Outside-In, Customer Satisfaction