business

Do businesses need to change their business process management strategy?

If you are unaware, there is a groundswell occurring in the business process management arena. Business analysts and business process management practitioners are leading us in a new direction – one of “customer centricity” or “outside-in”. Particularly since the 1980s, businesses have been bombarded with various methods of business process improvement and quality management, including …

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Article ? Customer Focus

In an interview in February 2010 with Harvard Business School, Ranjay Gulati discusses his recent book release and the need for companies to focus in creatively delivering value to customers. He highlights the requirement for placing the customer first and provides a roadmap of stages that companies pass through in the journey to reach customer …

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When should an SME embrace BPM?

Small and medium enterprises rarely focus on formally establishing business processes or how they will be managed from the outset. After all, businesses are typically started through the enthusiasm and passion of one or two individuals – and that passion is purely focused on just “doing the business”. Having (hopefully) identified a market need, the …

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BusinessFinanceMag.com Releases “BPM Buyer’s Guide 2009”

BusinessFinanceMag.com has released its BPM Buyer’s Guide for 2009. While this review of [tippy title=”BI” header=”on”] Business Intelligence[/tippy] and [tippy title=”ERP” header=”on”] Enterprise Resourse Planning[/tippy] software vendors is focussed on the USA market, it does highlight some of those areas seen as important to assess when reviewing the options for software selection. BPM Buyer’s Guide …

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BPM in the Economic Climate of 2009

Given all the doom and gloom about the economy that is appearing in recent media stories, can companies maintain, let alone implement new systems for Business Process Management in 2009? How do organisations need to change their decision making and business strategy to ensure future success? What changes are needed in business fundamentals or business …

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How did BPM evolve?

What does “BPM” stand for anyway? Depending on who you talk to, BPM may be considered to be “Business Performance Measurement” or “Business Process Modelling”. However, BPM is increasingly recognised as “Business Process Management”. Back in the mid Eighties, Six Sigma was prevalent in the corporate world along with Total Quality Management (TQM). This was …

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Business Systems Lingo, Jargon and more

Business Systems Lingo, Jargon and more Most of us hate being subjected to unnecessary jargon and TLAs (three-letter acronyms). However every subject inherently has its own lingo and it seems that there is always some new term being developed every day. To aid in sifting through all the confusing terms that are associated with the …

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Key Performance Indicators (KPIs)

The old aduage of “you can’t manage what you can’t measure” is never more true than when establishing or refining any management system. When establishing or refining business intelligence or monthly reports, most organisations turn to key performance indicators (KPIs) that are applicable to their business. At the same time, defining and establishing the “right” …

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