Customer Service Employees Require Training

- Customers Deserve Better Customer Service

The latest customer service Australian Telecommunications Industry Ombudsman has been released today. Their survey found:

more than half of the consumers (55 per cent) surveyed reported contact with their service providers five or more times to try and resolve an issue;
more than half of the consumers (54 per cent) said they raised the matter with their service provider at least a month before escalating it to the ombudsman;
most consumers (60 per cent) reported spending three or more hours unsuccessfully trying to solve their complaint;
one in five (20 per cent) saying they spent more than NINE HOURS resolving their complaint;
half (50 per cent) reported contact with more than three different departments;
the most common reasons for complaining to the TIO were because there was no solution offered by the service provider (39 per cent) or a promise to resolve the complaint was not kept (39 per cent).