Customer Service Employees Require Training – Customers Deserve Better Customer Service The latest customer service Australian Telecommunications Industry Ombudsman has been released today. Their survey found: Why do we keep putting up with this lack of customer service? Will training for customer service employees really result in improving customer experience? Or does the focus need …

Sessions are filling fast for Customer Experience Professional Training announced for February in Sydney. Additional sessions have also been scheduled for April.

Returning to Australia and New Zealand in the coming weeks, this world renowned programme (just sold out again in Europe) offers the full Certified Process Professional (CPP) training and certification, and it is a ‘must have’ for both the practising and aspiring Business Process Professional. If you missed out on the training last year, make …

In August, the CPP training team is returning to Australia. The Certified Business Process Professional is a program run by the BPGroup.org This BPM program is a practical, comprehensive approach to creating and managing business processes to enhance performance and provide sustained results. In August, levels 1 through 5 are being run in various cities …

Last month I was fortunate enough to be able to attend the BP Group Certified Process Process Professional program in Brisbane. For me, this was the opportunity to follow up the three day program I attended in Melbourne late last year. As expected, there were a great group of attendees, from diverse backgrounds. Despite the …